FAQs

For Cafes

I'm a cafe on the program, how do I receive the poster to display in my cafe?

As we are a NFP, sadly we do not have the funds to print and distribute these to 4,000+ cafes so we kindly ask you to download your poster from here to print independently.

My cafe can't afford to give a discount - what else can we do?

Even without a discount your cafe can still encourage coffee lovers to bring their own cup. You can also get creative with ideas such as a BYO cup raffle with a free cup of coffee give away once a month for example.

What else can my cafe be doing to be ‘responsible’ besides offering a discount for BYO cups?

There are lots of ways cafes can be more ‘responsible’ in addition to the BYO cup discount. Not offering plastic plastic bags, reducing or eliminating straws, food composting and using renewable energy are just some ways you can add to your ‘responsible’ repertoire.

For Coffee Lovers

There are no responsible cafes near where I live/work.....

Most of our collaborating cafes are on board because of people like you, the regulars, starting the conversation and inspiring them to get on board. Get chatting! Check out our guide on how to get a Cafe onboard.

What can I do if I'm a customer who wants to convert my local cafe?

If you are interested in ushering in the #reuserevolution we suggest taking your BYO cup to your favourite local cafes and asking them if they offer discounts for reusable cups. If not, tell them about Responsible Cafes and the growing trend. There are many benefits for their business, including reduced costs in purchasing takeaway cups and promotion amongst a conscious group on our social media and map. Tell them why you as a customer would prefer to shop at a Responsible Cafe and direct them to our website responsiblecafes.org for more information and to register. Check out our guide on how to get a Cafe onboard, including a downloadable volunteer information sheet here for more information.

Does the responsible cafes discount still apply to hot chocolates?

Of course! Our discounts apply to all drinks that are served in a takeaway cup, that means milkshakes and smoothies too! Watch out for those straws, always request to sip not suck!

I have been to a cafe that gives a discount but they are not listed on your map

Please chat to the staff and let them know about Responsible Cafes. It doesn’t cost the cafe ANYTHING to get added to the map, and we can help responsible customers find them. We have discovered that 75% of customers who BYO cup will go out of their way to find a participating cafe so spread the love.

How do I make my responsible barista happy?

We suggest the following to make the transition smooth and creamy:

  • Bring your cup (and lid)
  • Write your coffee order on your cup in a permanent marker or often a pencil works (or use a post-it note – as many cafes write on lids regardless!)
  • Make sure your cup is clean!! Most baristas don’t mind cleaning the odd one but if it’s all of them it will massively delay their process and annoy them!
What reusable cups do you recommend for a cafe to stock?

We love all sorts of reusable cups and have created a useful tool called ‘The Better Cup Guide’, to help you make your decision about which mug is the right one for you.

Share a snap of you and your favourite mug with the #responsiblecafes and #BYOmugshot and let us know!

What do I do if I know a 'has bean' - i.e. a cafe that is no longer a responsible cafe or whose details are incorrect?

Let us know! As we have so many cafes registered, sadly we cannot easily manage and check that all cafes are still participating so we really do rely on responsible customers to let us know.

Please email us via our Contact Us page with the details of the cafe – their name, location and what’s happening and we’ll see if we can roast them back to happiness.

My cafe refused to take my reusable cup/container due to 'Health and Safety' reasons.

We are unaware of any regulation or provision preventing the use of reusable containers at food venues. There is no provision under the Victorian Food Act 1984 (the Act) or the Australia New Zealand Food Standards Code (the Code) that prevents a customer from using their own container for storage of food purchased. If a business has a policy to not accept customer containers for the storage of food purchased, then that is a business decision rather than a restraint due to legislation.

Tammy from Gippsland Unwrapped;

“If they genuinely seem to disagree, then I will suggest they check with the Food Safety Unit at the Department of Health and Human Services. Otherwise, I’ll ask that the business owns up to rejecting this environmentally friendly practice as its own business decision, not as something that has been forced upon them.”

With over 4,400 cafes rewarding you for BYO cup, we say take your dollar somewhere else!

Can a cafe really be called responsible if all they are doing is bringing in a small discount for coffee cups?

Our goal is to change the game on single-use waste by nurturing a culture of reuse. We’ve chosen to target a specific item, takeaway cups, to strengthen our impact. We believe in incremental change and if a business chooses to incentivise BYO cups they are showing that they want to be part of the growing trend towards reuse. Promoting a discount is a good start but there are so many other aspects of their business they can transform – e.g. plastic bags, straws, bottled water, composting food waste, using renewable energy, you name it!

General

What can my council do to help support responsible cafes?

We currently partner with 40+ councils across Australia. This helps Responsible Cafes grow and increase our reach. Check out our council page for more information and get in contact with us.

I have a media and press related enquiry.

Please go to our contact us page and we will get back to you as soon as possible.

If we didn’t answer your question here please contact us

We are a volunteer-run organisation so please forgive us if our responses aren’t as fast as your next morning coffee!